| Because success comes from “figuring out how to do something better than everyone else in the industry, how to create a richer experience, or even how to deliver a better bang for the buck,” author John Jantsch recommends that colleagues work collaboratively to create a "knowledge manual," a record of the systems and processes that make your business unique. Your company’s shared wisdom is just as valuable as your assets—so harness and protect it. Then hone your competitive edge by finding the perfect business services vendor. 
| Office telephones are so pervasive that they are taken for granted in the same way that desks and chairs are taken for granted. After all, how much work could get done without desks, chairs and telephone systems? Yet those little dark gray boxes that look pretty much the same from office to office and company to company conceal all sorts of technology, features and choices. When it comes to selecting an office phone system, the objective is to make sure that it delivers everything that users expect and need without making them think about it. In other words, it should be so functional and so easy to use that it is taken for granted. To that end, here are some points to consider.
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