VoIP providers have used business owners concerns about the economy to their advantage, emphasizing low service fees and cheap international calling. For CIOs and CFOs, however, the true test of a VoIP service requires more than just a cents-per-minute analysis. Corporate leaders increasingly select their VoIP service providers based on how quickly a technology investment can pay for itself.
When columnist Doug Mohney attended the VoiceCon conference in Orlando last spring, buzz about the latest VoIP services and products was drowned out by a consistent concern from purchasing representatives: pushing the break-even data on new technology spending from the industry standard eighteen months to an unprecedented six months. Mohney reported that many buyers now constrain their purchases to projects that can demonstrate significant returns within the same fiscal year.
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