When is the best time for a business to close? The answer is never. Ideally,
businesses want the ability to cater to their current and potential customers
at all times. Many companies opt to outsource their phone responsibilities to
answering services. Answering services engage in a variety of tasks in the name
of other businesses.
Customers may not distinguish between the answering
service and the company
being represented, so it is important to take the time to find the best service
provider. Here are some questions to ask when searching for an answering service:
1: Are they a member of an organization?
Many upstanding service providers become members of an organization relevant
to their industry. Consumers can call organizations to inquire about the
membership of particular answering
2: Have they been well trained?
Training is a concern for many when considering outsourcing. Inquire about
the training of answering
service employees. Depending on the size and nature
of services needed, some companies opt to train employees additionally to
supplement the training received at the answering service.
3: Can they staff appropriately?
It is vital for the answering
service to understand the nature of a business.
This is particularly relevant in regards to staffing. A provider needs to
know how many employees to staff for each job. Businesses may have peak times
of the day, week, month, or year, and an answering service needs to know
how many employees are needed in order to efficiently address customers during
4: Are they in compliance?
Its important to make sure the answering
service is in compliance with all
federal, state, and local regulations. Though the answering service is a
separate entity, they influence the revenue of other companies. It is necessary
to find a provider that will not cause delays in service to customers due
to compliance issues.
5: Whats their history?
Businesses should research the history of potential answering
experience, and turnover rate of employees. As previously stated, most customers
dont distinguish between an answering service provider and the company that
hired them. An answering service is another face of the business they are
representing, and they need to act like it.
service can drastically improve the customer service of a company.
Many companies want the ability to cater to their customers at any time. Choosing
an answering service that allows this sort of catering is important. A well-established
relationship between a business and their answering
service provider ensures
a seamless connection to customers.