Home > Call center > Help desk and technical support outsourcing > How To Choose Staffing Agency
How to Choose a Staffing Service
Any company is only as good as its employees. This applies everywhere in your company, from your top executives to the people in the mailroom. Because your employees are vital to your business, you need the right staffing services to make sure you get the right people on board.
Whatever position you need to fill, theres a staffing service that can do it. Temporary staffing services can provide flexible staffing that will work as long as you need them to-from a few days to a few months. Temp-to-hire agencies will send you temporary employees with the option of becoming a full-time worker- if the relationship works out.
Some staffing services provide high-level executives, some specialize in a certain skill sets (like graphic designers or computer programmers), and some concentrate on specific industries. There are staffing services available for accounting, HR staffing, IT staffing, medical and healthcare staffing, scientific staffing, etc. Whatever your staffing needs may be, here are a few questions to ask to ensure youre hiring the right staffing firm for your company:
Is the firm able to fill the position Im looking for?Because many firms specialize these days, its important to know if the firm youre considering can fill the position youre looking for. If youre looking for a very specialized employee-someone with nursing skills, certain technical knowledge, or certain creative experience, for example-it can sometimes be better to hire a firm that specializes in placing this type of employee. Specialized firms sometimes attract more highly qualified workers than general staffing firms.
What are the firms pay rate and benefit packages?Because the employee is officially working for the staffing firm, its the firm who will be determining his or her wages and benefits. Make sure they offer good compensation and benefits packages. The better their compensation, the higher caliber of workers theyll attract.
Has the firm worked in my industry before?In general, its better to find a firm with experience staffing companies like yours. Some staffing firms specialize in certain industries, and these firms may have a better understanding of what your company needs in its employees than a firm with a more general focus.
"It isnt the hours you put in your work that count; its the work you put in the hours."
Are they more focused on quality or quantity?Some staffing services will spend time and effort narrowing down their candidates to find the perfect fit. Others will throw every qualified resume your way, in the hopes that one will stick. Most businesses prefer quality over quantity, depending on the position to be filled-although some prefer lots of options. Talk to the staffing services youre considering and make sure their selection process works for your company.
Can they provide references?Ask for references-preferably in your industry-and make sure you give them a call before you take the final step in hiring a staffing agency. An outside opinion from someone whos worked with the agency before can make all the difference in your hiring decisions.
How do they qualify applicants?Many staffing services will test their applicants to determine which skills they have. Make sure the tests they use do a thorough job of attracting prospective employees for the skills youre looking for.
"All work and no play makes Jack a dull boy- to everyone but his employer."
How do they charge?Some agencies charge placement fees while others charge a certain percentage of the employees wages. For example, if you pay the staffing agency $15 per hour for the employee, the agency might take $7.50 per hour, and give $7.50 to the employee.
Hiring the right staffing firm can make a big impact on your company-it is not a decision to be made quickly. Dont wait until your staffing needs are urgent to check out the agencies available before selecting one to work with. Give yourself some time and ask the right questions, and youre sure to find the right staffing agency for your business.