Return Policy

To be considered for credit, returns must be submitted within 48 business hours of the lead being posted to your VendorSeek.com account.

ACCEPTABLE REASONS FOR RETURNING A LEAD REQUEST:

• The lead request does not meet the requested parameters outlined in your vendor profile on the Additional Parameters page corresponding to the category the lead is for. (e.g.. Volume does not meet requested criteria, geographic constraints etc)
• The contact information provided in the lead request proves to be inaccurate. (e.g. Wrong phone number, incorrect email address, or false contact name, make it impossible to contact customer)
• The lead request contains information within the scope of the request that is inaccurate or misleading and in turn creates the lead to not fall in to the outlined vendor parameters. (e.g. Customer requests a Call Center that will handle over 10,000 inbound calls per month…upon contact of customer, the actual volume is 100 calls per month. Vendors can return such leads if they have previously outlined in their vendor profile parameters detailing a minimum call volume that this lead request now does not exceed)
• The lead request was placed by a company in the same industry in effort to gain competitive intelligence.
• The lead request is a duplicate to another lead recently received. (Credit will only be provided if the lead contains identical contact information and is for the same services as requested in the first lead.)

UNACCEPTABLE REASONS FOR RETURNING A LEAD REQUEST:

• Pricing constraints. VendorSeek.com cannot be held responsible for vendors pricing structure.
• Additional parameters that are not detailed in your vendor profile. VendorSeek.com cannot be held accountable for parameters, which are not outlined in vendor’s profile.
• Time frame in which customer is utilizing to make a purchase
• Vendor does not retrieve lead request in a timely fashion and does not wish to be charged for lead. VendorSeek.com cannot be responsible for the time frame or frequency in which vendors monitor and or follow-up with lead requests.

METHOD OF RETURNING LEADS

Lead Requests can be returned by accessing the RETURN LEAD submission form. You can access this form when you are logged into your account and viewing the lead you wish to return, click on the Return Lead box in the right column. Upon accessing the RETURN LEAD form, vendors must:

• Provide the lead number that wish to return and the date it was received
• Provide full detail as to the reason for the return
• Submit the form for review.

APPROVAL PROCESS OF RETURNED LEAD REQUEST

Vendors will receive a confirmation outlining that VendorSeek.com has received their Lead Return Request via the Vendor Message Board available in your account.

Should a lead request be approved as a return, a message notifying you will appear in your online Vendor Message Board and a credit will be added to your account for the cost of the lead in question.

Should VendorSeek.com decline to return the lead request in question, a message notifying you will appear in your online Vendor Message Board and no credited will be provided for the lead request.