Telemarketing Services FAQ
By
VendorSeek
Do most providers require a long term commitment? No, most providers do not "require" a long term commitment though they would happily foster one. Telemarketing services understand that they may be needed for one project, a few, or for many years depending on the business seeking their services.
How soon can I get the providers to work for me? Most providers can set up services between two to six weeks depending on the project. There are several factors involved that can create an impact:
* Their operation's workflow
* Their programmer's workflow
* Timeliness of client's project information
How do I gain information from my projects? Most providers will offer information on their Website, by e-mail, fax, modem, or courier. Most clients take advantage of their provider's Website (some offer "real-time" feedback) and some make daily contact by e-mail.
Will telemarketers answer and make calls in the name of my company? Telemarketing service providers will absolutely take care of your calls. Most providers pride themselves in saying that callers will not even know they are speaking to a third party provider.
What is "inbound telemarketing?" Inbound telemarketing refers to calls received in which sales or other business-based information is relayed to a customer. Inbound telemarketers take orders, conduct customer service, engage in direct mail responses, do credit card authorizations, act as a help desk, etc.
How is inbound telemarketing charged? It will depend on each provider, but most of them charge on a "per minute" basis. This comes along with a setup charge and most likely a minimum amount of weekly usage. Because clients are only charged for the time operators are on the phone with callers, the process is very cost efficient.
What if I have an 800 number? Most providers will allow you to route calls from an existing 800 number to the call center.
What is the charge for outbound telemarketing? This will depend on each service provider, but most will charge on a "per hour" basis. Management and supervisory time is most often included in the rates paid for representatives.
Can the providers arrange scripts? Most providers will not "provide" scripts, but they will offer their insight. Because of their experience in the field, they can help your business arrange very effective scripts.
Can providers provide me with lists? Providing lists is not very common for telemarketers, but they can refer you to list providers.
|
|
|
Vendor Login
Increase Text Size
Decrease Text Size
